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PPL Offers Power Outage App

Electricity out? PPL Electric Utilities now offers a way to report a power outage through your mobile phone.

PPL Electric Utilities has a new way for its customers to report or check on a

The company announced Tuesday that it rolled out a new mobile website -- m.pplelectric.com -- that allows customers to use their smartphone or other mobile device to access and use key features of the utility's online Outage Center.

These features include:

  • Reporting a power outage
  • Checking the status of that outage
  • Viewing outage information for the entire service area

"More and more customers are using smartphones and other mobile devices to access information or conduct business on the go," said Connie Walker, manager of Customer Communications and Education for PPL Electric Utilities. "This new initiative enhances the mobile channel to make it even easier for customers to reach us."

If customers go to www.pplelectric.com from their mobile device, they will automatically be redirected to the new, mobile-friendly site -- no downloaded apps required. They can also bookmark the mobile site web address: m.pplelectric.com. The site supports most current mobile devices.

Joe Young November 25, 2012 at 03:41 PM
We need an app that sends a text message advising the PPL customer that there is a power outage at their business or home.

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